If you're a power user, you probably receive phone calls from friends and family for everyday tech support.
If you're not a power user, you probably have someone you call. That's exactly where Soluto comes in: it's a web application that helps power users help their friends, family and colleagues.
A power user joins the service and sends invitations to friends that need help with their devices. These invitations include a unique URL to download an agent that communicates with our back-end servers. As soon as the friends install the agent, the power user starts receiving notifications about various device frustrations they experience, and can take simple remote actions to help them.
Power users can take care of devices even if they’re turned off or in another country. And, best of all, the people being helped don’t need to do a thing. It all happens as if by magic.
Power users have no access to people’s desktop, files or browsing history; it's all about the non-personal technical aspects of the devices.